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Racom
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Information Security INFORMATION SECURITY is a concept containing a wide range of services and tools that will secure all company assets in terms of proprietary, collected and archived information on all types of media, from paper to Digital-, Sky- and Web based platforms. Racom has more than 20 years of experience in High Security work for public sector and large industrial enterprises, with logging, analysis and archiving of speech/sound- and video communications as the main products.
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Voice recording
Who said what, when and to whom? These are relevant issues when we talk about voice recording, ie recordings of telephone and radio communications. To reconstruct and accurately re-create what happened at that time, in many cases be essential to take a correct decision. In many environments Racom operate are the statutory requirements for recording, in others it is not mandatory, but given the opportunity to do so, if you have a reasonable and specific needs.
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Call Center How can we make sure that our customer is satisfied and remains loyal? That is the million dollar question for any call center. How is the dialogue between the agent and the customer running? Was the help sufficient to satisfy the customer? How can the call center arrange for a smoother and more appropriate training of the agents? These are all aspects that any call center leader would be concerned of.
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High-level security
Racom have complete solutions for total security and situation management. Racom deliver systems from Nice like Nice Situator and Nice Vision to address the needs for recording and notification as a result of such conduct specific detection. We deliver full-scale solutions to the control room. These systems are often preferred for protection in critical environments such as in airports, prisons, in jails, the industry etc. Our solutions are ideal for investigating and preventing situations in real time, and for investigation of events in retrospect.
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Finance and trading In a hectical day to day business where ”Time is money”, it is important that the traders have the appropriate tools for communication which are as easy and efficient as possible
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About Racom AS

Our slogan, ”recreation of reality” is based upon the fact that most of our business is related to recording, storing, analysing and recreating  important information for our customers, enabling them to qualify and recreate information or a complete situation to get the real “picture“ of the past, like “who said what to whom and when”.  This is being utilized in many different environments in both the private and public sector, such as the emergency services, bank and finance, aviation, governmental entities, call centres and any companies using computers where the need to recreate their clients data or data servers.

 

Most of these customers are operating accordingly to complex laws and regulations in addition to the fact that they have very complex technical solutions. A lot of these systems are operating in a technical environment with integration to networks, telecom and security systems often supplied and maintained from several independent companies. This gives the customers in both the private and public sector several challenges not known just a few years ago, when every system “lived their own life”.

 

A common factor of these challenges and problems is that there are gaps or holes that are not identified or covered by any of the regular service providers. This is where Racom with our wide range of experience from many different sectors of technology and business environment can help out.

 

Another challenge is how a business entity is qualified and prepared to handle all the needs within their own organisation relating to data- and information security. In the past this was of less importance when all systems lived their own life and didn’t have multiple users with different access needs from different data- and information sources.  This is where Racom has its latest business development, by offering services related to how problems can be handled by the use of professional consultants for information security.

 

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