Racom og Agilis Færder Securities inngikk kontrakt

Information Security INFORMATION SECURITY is a concept containing a wide range of services and tools that will secure all company assets in terms of proprietary, collected and archived information on all types of media, from paper to Digital-, Sky- and Web based platforms. Racom has more than 20 years of experience in High Security work for public sector and large industrial enterprises, with logging, analysis and archiving of speech/sound- and video communications as the main products.

Voice recording
Who said what, when and to whom? These are relevant issues when we talk about voice recording, ie recordings of telephone and radio communications. To reconstruct and accurately re-create what happened at that time, in many cases be essential to take a correct decision. In many environments Racom operate are the statutory requirements for recording, in others it is not mandatory, but given the opportunity to do so, if you have a reasonable and specific needs.

Call Center How can we make sure that our customer is satisfied and remains loyal? That is the million dollar question for any call center. How is the dialogue between the agent and the customer running? Was the help sufficient to satisfy the customer? How can the call center arrange for a smoother and more appropriate training of the agents? These are all aspects that any call center leader would be concerned of.

High-level security
Racom have complete solutions for total security and situation management. Racom deliver systems from Nice like Nice Situator and Nice Vision to address the needs for recording and notification as a result of such conduct specific detection. We deliver full-scale solutions to the control room. These systems are often preferred for protection in critical environments such as in airports, prisons, in jails, the industry etc. Our solutions are ideal for investigating and preventing situations in real time, and for investigation of events in retrospect.

Finance and trading In a hectical day to day business where ”Time is money”, it is important that the traders have the appropriate tools for communication which are as easy and efficient as possible

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Thursday, 03 September 2009 13:22

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Racom og Agilis Færder Securities inngikk nylig kontrakt om leveranse av lydloggsystem til meglerkontoret i Oslo. Begge parter er fornøyde å videreføre samarbeidet, og systemet sikrer opptak av telefonsamtalene mellom megler og kunde på en forsvarlig måte. Racom har vært leverandør til dette segmentet i over 15 år.

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