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Information Security
INFORMATION SECURITY is a concept containing a wide range of services and tools that will secure all company assets in terms of proprietary, collected and archived information on all types of media, from paper to Digital-, Sky- and Web based platforms. Racom has more than 20 years of experience in High Security work for public sector and large industrial enterprises, with logging, analysis and archiving of speech/sound- and video communications as the main products.
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Voice recording
Who said what, when and to whom? These are relevant issues when we talk about voice recording, ie recordings of telephone and radio communications. To reconstruct and accurately re-create what happened at that time, in many cases be essential to take a correct decision. In many environments Racom operate are the statutory requirements for recording, in others it is not mandatory, but given the opportunity to do so, if you have a reasonable and specific needs.
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Call Center
How can we make sure that our customer is satisfied and remains loyal? That is the million dollar question for any call center. How is the dialogue between the agent and the customer running? Was the help sufficient to satisfy the customer? How can the call center arrange for a smoother and more appropriate training of the agents? These are all aspects that any call center leader would be concerned of.
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High-level security
Racom have complete solutions for total security and situation management. Racom deliver systems from Nice like Nice Situator and Nice Vision to address the needs for recording and notification as a result of such conduct specific detection. We deliver full-scale solutions to the control room. These systems are often preferred for protection in critical environments such as in airports, prisons, in jails, the industry etc. Our solutions are ideal for investigating and preventing situations in real time, and for investigation of events in retrospect.
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Finance and trading
In a hectical day to day business where ”Time is money”, it is important that the traders have the appropriate tools for communication which are as easy and efficient as possible
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Racom delivers complete trading phone solutions. In an integrated system the traders can call via speed dial, communicate via open broker lines, communicate with several people simultaneously, arrange telephone conference, listen and watch TV, read and use e-mail, trade via the system and more. All information is of course recorded accordingly to relevant regulations. If roaming you can still use the system as if you were actually sitting in front of your desk. You only need a phone, a pc and network access. The customers have high expectations in terms of support and maintenance of these solutions, and therefore Racom offers flexible and tailored solutions.
ITS Netrix: complete trading phone solutions, downlaod folder
Contact us for more information.
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Nyheter
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Wednesday, 4 May 2011 NICE to acquire CyberTech International
NICE Systems continues its strategic acquisitions of state of the art technology worldwide.Recently they reached agreement ... Les mer
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Wednesday, 2 February 2011 Mobil recording
Does the new securities regulations affect your business?The new investment regulations come into force on 01.04.2011. As a result ... Les mer
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Wednesday, 12 January 2011 360˚ Target Monitoring Center
The NiceTrack Monitoring Center is a fully-integrated monitoring and analysis platform that helps Law Enforcement Agencies (LEAs) ... Les mer
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Tuesday, 11 January 2011 Nationwide Interception, Monitoring and Analysis to Fight Organized Crime, Drug Trafficking and Terrorism
The NiceTrack Mass Detection Center is a fully-integrated ... Les mer
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Monday, 10 January 2011 Accurate Mobile Tracking Solutions for LEAs and Intelligence Organizations
NiceTrack Location Tracking solutions help Law Enforcement Agencies (LEAs) and intelligence organizations ... Les mer
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Solumsgate 4,
3919 Porsgrunn.
E-mail: post@racom.no
Tel: +47 35 93 03 93
Fax: +47 35 93 03 90 |
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